We're here to help.
If you need assistance with your BeeBridge account, credits, subscriptions, paid consultations, or any other aspect of the platform, we're happy to help. Below are the best ways to reach us.
For general inquiries, account issues, refund requests, or payout questions, please email us at:
We aim to respond to all inquiries within 2 business days. Please include your account email address and a clear description of your issue to help us assist you as quickly as possible.
If you're having trouble logging in or accessing your account, try clearing your browser cookies and logging in again. If the issue persists, email us with your account email address.
Check your Wallet page for your current balance and transaction history. For billing disputes or missing credits, email us with the date and amount of the transaction. See also: How Credits Work, Refund Policy.
If a consultation is not working as expected (e.g., expert not responding, credits not returned after expiry), email us with the consultation details. Consultations expire automatically after 7 days if unanswered.
For questions about your earnings or payout status, check your Earnings page first. For payout processing inquiries, email us. See also: Expert Payout Policy.
If you encounter spam, harassment, or inappropriate content, please report it by emailing us with a link to the content or a description of the issue. We take community safety seriously and will investigate promptly.
We love hearing from our community! If you have ideas for improving BeeBridge or feedback on your experience, please email us. Your input helps shape the future of the platform.